Overview

Frontera Search Partners is seeking a Remote Call Center RN to support military members and their families, referred to as Beneficiaries, through remote symptom assessment, triage, and health education. Nurses use evidence-based clinical protocols, decision-support tools, and clinical judgment to guide Beneficiaries to the appropriate level of care by phone, chat, and video. This work calls for careful assessment, clear communication, and accurate documentation in a high-volume virtual environment.

This is a full-time W-2 position for nurses who can work nights and weekends. The 1:00 PM to 6:00 AM coverage window applies across all time zones. Candidates must be available for consistent eight- or ten-hour shifts scheduled within that window; examples may include 1:00 PM to 9:00 PM or 2:00 PM to 10:00 PM. No part-time schedules, travel, or overtime are available.

Remote Call Center RN Position Details

• Work setting: Remote, with a secure and private home office.
• Employment: Full-time W-2 role; no part-time or overtime schedules.
• Schedule: Eight- or ten-hour evening and overnight shifts within the 1:00 PM to 6:00 AM coverage window, including weekends.
• Eligibility: Candidates must live and hold active compact RN licensure in Indiana, West Virginia, Florida, Alabama, Louisiana, Montana, Oklahoma, Ohio, Arkansas, or Mississippi.
• Patient population: Military members and their families across the lifespan.
• Travel: None.

Responsibilities

• Perform symptom assessments and triage for Beneficiaries of all ages using evidence-based clinical protocols and nursing judgment.
• Review health history and presenting symptoms to recommend the appropriate level of care.
• Recognize and escalate urgent or emergent concerns to support patient safety.
• Provide individualized health education and self-care guidance that helps Beneficiaries understand recommendations and next steps.
• Document patient interactions, assessments, recommendations, and outcomes accurately.
• Maintain clinical quality, efficiency, and compassionate communication while managing phone, chat, and video contacts.
• Collaborate with internal teams and participate in training, quality initiatives, and process improvement.

What This Role Includes

• Remote clinical work with no travel requirement.
• Consistent full-time scheduling within an established evening and overnight coverage window.
• W-2 employment in accordance with applicable Service Contract Act requirements.
• Reimbursement of required additional state RN license costs.

Qualifications

Required

• U.S. citizenship.
• Current, unrestricted multistate compact RN license in the primary state of residence.
• Residence and active compact RN licensure in Indiana, West Virginia, Florida, Alabama, Louisiana, Montana, Oklahoma, Ohio, Arkansas, or Mississippi.
• At least three years of recent Registered Nurse experience delivering direct patient care in a clinical setting.
• Ability to assess and triage patients across the lifespan and across a broad range of presenting symptoms.
• Strong clinical judgment, critical-thinking, decision-making, verbal communication, written communication, and computer skills.
• Ability to navigate multiple systems and monitors while providing patient care.
• Ability to obtain and maintain Tier 1 NAC and Federal Common Access Card clearances.
• A secure, private home office with reliable high-speed wired internet.
• Availability for full-time evening, overnight, and weekend shifts.
• Willingness to obtain additional state RN licenses when required; required license costs are reimbursed.

Preferred

• Emergency, urgent care, primary care, pediatrics, women’s health, obstetrics, or behavioral health experience.
• Telehealth, nurse advice line, call center nursing, or virtual care experience.
• Familiarity with evidence-based triage protocols, clinical decision-support systems, or triage tools.
• Experience serving military populations, government healthcare programs, or geographically diverse patient populations.
• Bilingual Spanish skills, including medical terminology.

Benefits

• Medical, dental, and vision coverage.
• 401(k) retirement savings plan.
• Paid sick leave and/or other paid time off, as applicable.
• Paid holidays in accordance with applicable Service Contract Act requirements.

SCA Compliance Statement

Compensation and benefits are provided in accordance with applicable SCA wage determinations, contract requirements, and company benefit policies. Eligibility and benefits may vary based on position, work location, and applicable requirements.