Provider Relations Advocate (Contract) – Fully Remote

Pay: $24.00–$26.00 per hour
Job Type: Contract (W-2 or 1099)
Location: 100% Remote

About the Role

We are seeking an experienced Provider Relations Advocate to support Optum (UnitedHealthcare) by serving as the primary liaison between the health plan and contracted medical providers. This fully remote contract position is responsible for resolving provider inquiries, supporting claims resolution, educating providers on available resources, and strengthening provider relationships to ensure exceptional service and operational efficiency.

This is an excellent opportunity for healthcare professionals with experience in provider relations, managed care, or healthcare operations who enjoy problem-solving, relationship management, and working in a fast-paced remote environment.

Key Responsibilities

• Serve as the primary point of contact for healthcare providers regarding administrative and operational inquiries.

• Investigate and resolve provider issues related to claims, payment status, reconsiderations, appeals, and other administrative concerns.

• Build and maintain positive relationships with physicians, practice managers, and office staff.

• Educate providers on the use of online self-service tools, including the provider portal and available resources.

• Partner with internal departments to resolve escalated provider concerns efficiently.

• Support provider network initiatives by identifying opportunities to improve provider engagement and satisfaction.

• Maintain accurate documentation of provider interactions and issue resolution.

• Ensure compliance with company policies, healthcare regulations, and service-level expectations.

Qualifications

• High school diploma or GED required.

• 2–4+ years of experience in provider relations, managed care, healthcare operations, health insurance, or medical claims.

• Working knowledge of Medicare, Medicaid, and commercial health plan processes preferred.

• Experience resolving medical claims and provider administrative issues.

• Strong customer service, communication, and relationship-building skills.

• Excellent organizational skills with the ability to manage multiple priorities.

• Intermediate proficiency in Microsoft Office (Word, Excel, Outlook, and PowerPoint).

Preferred Experience

• Experience supporting provider networks for a health plan or managed care organization.

• Knowledge of provider portals and healthcare claims systems.

• Familiarity with medical terminology and health insurance operations.

Compensation & Schedule

• $24.00–$26.00 per hour, based on experience.

• Contract opportunity available as either W-2 or 1099.

• 100% Remote position.

• No travel required.

If you're passionate about supporting healthcare providers and have a strong background in managed care or provider relations, we'd love to hear from you.